Replying
Replying to SMS Messages
Use the reply function to simulate a user replying to one of your SMS messages.
//add css Available with any of the following plans, except where noted: Business, Professional and Enterprise
If your product is capable of handling SMS replies from your customers (e.g. to opt out of further messages), you can use SMSByrd’s reply feature to simulate such a scenario.
When you reply, the SMS message is obviously sent back to the phone number it was originally sent to SMSByrd from. Before you can reply to SMS for the first time, you should speak with our support team first, so that we can verify your account, and use case, in order to prevent fraud.
Approved phrases
In order to prevent fraud, SMSByrd restricts SMS replies to words and phrases that have been pre-approved by our SMS team. Our approved phrases are case-insenstive and already cover a wide array of use cases, however if you find that your reply is rejected, just contact our support team to request an addition.
In general, most single word replies (Stop, Yes, No, etc.) will work.
Replying to an SMS message
You can reply to SMS messages within the SMSByrd Dashboard, or via the API:
- Open one of your messages within the SMSByrd Dashboard.
- Click the Reply button, at the top of the screen.
- Enter a text body for the reply.
- When you are finished, click Send.